Chamade is a service operated by:
Nafis SRL
Enterprise number (BCE): 0656.477.588
VAT: BE0656477588
Belgium
Contact: [email protected]
Website: https://chamade.io
Hosting: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany.
Chamade is currently in Early Access. By using the service, you acknowledge and accept the following conditions, which apply in addition to the general Terms of Service below.
During Early Access, the service is provided "as is" without any guarantee of availability, uptime, or performance. You may experience downtime, interruptions, bugs, or data loss. We will make reasonable efforts to keep the service running, but we do not commit to any service-level agreement (SLA).
Features, APIs, and integrations may be added, modified, or removed at any time without prior notice. We may introduce breaking changes to the API. We recommend not relying on Chamade as your sole solution for critical workflows during this period.
We reserve the right to discontinue the Chamade service at any time. In such event:
Pricing during Early Access is discounted and subject to change. We will notify users at least 14 days in advance of any price increase. Active subscribers at the time of a price change will keep their current rate until the end of their billing period.
When Chamade exits Early Access, updated Terms of Service will apply. We will notify all users and provide the opportunity to review the new terms before they take effect.
By creating an account or using the Chamade API, you agree to these Terms of Service. If you do not agree, do not use the service.
Chamade is a voice and chat gateway for AI agents. It allows software agents to join voice meetings and text conversations across third-party platforms (including Discord, Microsoft Teams, Google Meet, Zoom, Telegram, WhatsApp, Slack, Nextcloud Talk, and SIP/phone networks) and interact via audio and text. Chamade acts as a proxy between your AI agent and each destination platform.
You must provide a valid email address to create an account. You are responsible for maintaining the security of your account credentials and API keys. You must notify us immediately of any unauthorized access.
You agree not to:
API keys (chmd_*) are confidential. You are responsible for all activity associated with your API keys. Compromised keys should be revoked immediately from your dashboard.
Chamade integrates with third-party platforms (Microsoft Teams, Google Meet, Discord, etc.). Your use of these platforms is subject to their respective terms of service. We are not responsible for changes, outages, or policy enforcement by third-party platforms.
When you connect your Microsoft or Google account, you grant Chamade limited access to create and join meetings on your behalf. You can revoke this access at any time from your dashboard or from the third-party platform's settings.
Chamade and its codebase are the property of Nafis SRL. You retain full ownership of any content you transmit through the service (transcriptions, audio, chat messages).
To the maximum extent permitted by Belgian law, Nafis SRL shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you have paid for the service in the 12 months preceding the claim.
You may delete your account at any time. We may suspend or terminate your account if you violate these terms, with notice where reasonably possible. Upon termination, your data will be deleted in accordance with our Privacy Policy.
Chamade is currently in early access. During this period, all features are free and open to registered users, with no subscription, no usage-based charges, and no quota. The only exception is hosted speech-to-text and text-to-speech (STT/TTS), which are in active development and accessible only upon request via supervised beta (contact [email protected]).
Pricing will be announced once the feature surface stabilizes. Existing early-access users will receive reasonable notice and a grace period before any pricing changes take effect.
Any future paid plans will be billed via Stripe. Subscriptions would renew automatically at the end of each billing period unless cancelled, and users would be able to manage their subscription and payment methods through the Stripe Customer Portal, accessible from the dashboard. Specific terms (pricing, usage model, credits) will be published on this page and in the dashboard before activation.
No usage-based charges apply during early access. In the future, voice minutes (STT, TTS, SIP) may be deducted from a monthly credit at rates displayed in the dashboard, with voice features suspended when the credit is exhausted. The exact model will be communicated before activation.
In accordance with Belgian law (Book VI, Code of Economic Law) and EU Directive 2011/83, you have a 14-day right of withdrawal from the date of subscription. To exercise this right, contact us at [email protected]. If you have actively used the service during this period, the refund may be reduced proportionally to the usage consumed.
You may cancel your Pro subscription at any time from the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for the remaining days of the current period, except as provided in Section 2.3 (Service Discontinuation).
We may change pricing with at least 14 days notice. Price changes take effect at the start of the next billing period. See also Section 2.4 for Early Access pricing.
The data controller is Nafis SRL, Belgium (BCE 0656.477.588). For any privacy-related inquiry, contact [email protected].
We use the following third-party services to operate Chamade:
Under GDPR, you have the right to:
We implement appropriate technical measures: encrypted token storage (Fernet/AES-256), hashed passwords (PBKDF2), HTTPS everywhere, and regular security reviews. Sensitive data (OAuth tokens, bot tokens) is encrypted at rest with a server-side key.
Chamade uses a single strictly necessary session cookie (chamade_session) to keep you logged in. This cookie:
Because this cookie is strictly necessary for the service to function, no consent banner is required under the ePrivacy Directive (2002/58/EC).
We do not use any third-party cookies, analytics scripts, or tracking pixels.
These terms are governed by Belgian law. Any disputes shall be submitted to the courts of Belgium. For questions, contact [email protected].